Mortgage Administrator Ref. 9E311D

Summary

Permanent role for a small business Mortgage Broker in the Financial Services industry, based in Sevenoaks, Kent, starting between 07 December 2015 and 23 February 2016.

To provide support to the sales team, Case managing files accurately within prescribed timescales, focusing on achieving excellent customer service at all times.
Ensuring that support is provided to other Case Managers in order that Company objectives can be met.

Key Responsibilities

Build and maintain effective relationships with all new and existing clients
Act as the first ‘port of call’ for clients, lenders and conveyancers with any queries on a particular mortgage case (at all stages of the process from successful DIP through to legal completion and beyond)
Ensure timely, accurate and appropriate responses to telephone calls/enquiries or correspondence from clients, lenders or conveyancers
Liaise with Mortgage Consultants, appraising them of the progress of specific mortgage cases and seeking to resolve any queries arising
Liaise with the Line Manager, escalating any specific problems for discussion and resolution

  • Works within prescribed procedures and practices
  • Inputs, updates and maintains data so that systems and files accurately reflect current position at all times
  • Produces written correspondence and documents using standard formats
  • Manages diary system to monitor cases and progress chase as appropriate
  • Follow case progress through the complete process to legal completion and beyond

Annual Salary up to £19,600

  • Company pension plan
  • Health insurance

Required Languages

English (Fluent)

Required Skills

Customer service (Good , at least 2 years of experience)

Mortgage Processing experience (Good , at least 2 years of experience)

Required Qualifications

Vocational Qualification Level 3

Cemap

Required Experience

Financial Services industry, at least 2 years of experience.