Permanent role for a small business Mortgage Broker in the Financial Services industry, based in Sevenoaks, Kent, starting between 07 December 2015 and 23 February 2016.
To provide support to the sales team, Case managing files accurately within prescribed timescales, focusing on achieving excellent customer service at all times.
Ensuring that support is provided to other Case Managers in order that Company objectives can be met.
Build and maintain effective relationships with all new and existing clients
Act as the first ‘port of call’ for clients, lenders and conveyancers with any queries on a particular mortgage case (at all stages of the process from successful DIP through to legal completion and beyond)
Ensure timely, accurate and appropriate responses to telephone calls/enquiries or correspondence from clients, lenders or conveyancers
Liaise with Mortgage Consultants, appraising them of the progress of specific mortgage cases and seeking to resolve any queries arising
Liaise with the Line Manager, escalating any specific problems for discussion and resolution
Annual Salary up to £19,600
Customer service (Good , at least 2 years of experience)
Mortgage Processing experience (Good , at least 2 years of experience)